A: SmartEMR is a web-based electronic medical records solution
that enables physicians to record patient encounters and tests interpretations
quickly and easily. Learn
More...
Q: Are reports generated by SmartEMR CMS-compliant?
A: Our comprehensive checklist prompts physicians to adhere
to evaluation and management guidelines set forth by the Centers for Medicare
and Medicaid Services (CMS)*.
Reports are automatically coded with ICD-9 and CPT codes to generate a
SmartEMR Superbill.- Learn
More...
Q: How will SmartEMR benefit my practice?
A: SmartEMR organizes records, facilitates reimbursement,
organizes documents and integrates with its prescription writing and imaging
systems to streamline operations and costs. - Learn
More...
Q: How do I get support?
A: SmartEMR offers several ways to resolve your navigation
and support questions. Support is available via telephone, Web and email.
SmartEMR’s Online Help Desk offers four ways to help you find answers
and resolve issues quickly:
1. Browse our Technical FAQ’s
2. Join SmartEMR’s Users Forum
3. Visit our Demo Site for a virtual navigation of the application
4. Send us a email and we will reply within 24 hours -
Visit our Support page
Q: How do I get started?
A: SmartEMR is Web-based, so there is no software installation.
All your practice needs is Internet access (for a faster connection we
strongly recommend a broadband connection) and computer terminals.- Learn
More...
Q: How secure are records in SmartEMR?
A: To access records on SmartEMR, users must pass through
encrypted security levels. The records are stored in a double layer database
system, and the server that queries the database is running under an SSL
(secure socket layer). The database servers will only reply to queries
from the internal IP address of the web servers. Therefore, “No
back door, no back access”. In addition, SmartEMR maintains an individual
database with a unique set of usernames and password for each practice.
- Visit
our Security page
Q: What if I can't connect to the application?
A: There are three scenarios that could result in a temporarily
broken connection:
1. Your ISP provider fails and your connection to the Internet is down.
We recommend a back-up connection. Either a second DSL line using a different
provider or a standard dial-in connection will safeguard accessibility.
2. The Internet is down at your ISP’s point of connection. Due to
increasing traffic on the Internet, the bandwidth in your area may not
be able to handle a higher number of connection requests. If you are unable
to connect to any Web site, contact your service provider to report an
outage in the area.
3. Our servers may be down. This is highly unlikely, as our connection
to the Internet is redundant to guarantee a maximum level of security
and accessibility.
If there are any questions or concerns we have not covered in
our FAQ's, please send us and email (Contact
Us)and we will respond
to your request usually within 24 hours.
*Centers for Medicare and Medicaid Services,
formerly Health Care Financing Administration.
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